Privacy Policy

1.Scope of This Privacy Policy

This Privacy Policy applies when you interact with Olympia Airport Shuttle & Transportation through any of the following channels:

• Our website at olympiaairportshuttle.com and any affiliated pages, features, or content we own and operate
• Mobile applications that facilitate reservations and ride management
• Our Customer Service & Reservations Center, whether by phone, email, or live chat
• Sales representatives and support staff assisting with bookings or inquiries
• Other products or services that reference this Privacy Policy

This policy does not apply to independently operated businesses, third-party service providers, or affiliates, which may have separate privacy policies governing their own data collection practices.

2.Information We Collect

We may collect and process the following categories of personal information:

a. Information You Provide Directly

• Contact details: Name, email address, phone number
• Payment information: Credit and debit card details, processed securely through third-party payment providers
• Booking details: Pickup and drop-off locations, dates, times, ride preferences, flight information
• Account information: Login credentials and saved preferences for user accounts

b. Information Collected Automatically

• Device information: IP address, browser type, operating system, device identifiers
• Usage data: Pages visited, booking history, service interactions, referring URLs
• Location data: If location services are enabled on your device, we may collect GPS location to facilitate ride requests and pickup coordination

c. Information from Third-Party Sources

If you book through a corporate account, travel agency, or third-party reservation platform, we may receive your booking details from those providers. Information received from third parties is handled according to this Privacy Policy.

3.How We Use Your Information

We process personal data for the following purposes:

• Providing and managing transportation services — processing reservations, dispatching rides, coordinating with chauffeurs
• Processing payments securely and detecting fraudulent transactions
• Enhancing user experience through website and application improvements
• Communicating reservation updates, confirmations, and service-related notifications
• Real-time flight tracking when flight information is provided
• Ensuring security, preventing fraud, and complying with applicable legal obligations
• Responding to customer service inquiries and resolving disputes

We do not sell or rent your personal data to third parties for marketing purposes.

4.Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance user experience, improve functionality, and analyze site performance. By using our website, you consent to our use of cookies as described in this policy.

What Are Cookies?

Cookies are small text files stored on your device (computer, smartphone, or tablet) when you visit a website. They help websites recognize returning visitors, remember preferences, and improve navigation.

Types of Cookies We Use

Managing Cookies & User Control

You can manage or disable cookies through your browser settings:

• Refusing cookies: You can set your browser to block cookies or alert you when cookies are sent
• Deleting cookies: Most browsers allow you to delete stored cookies at any time through privacy or history settings

Note: Some features of our website may not function properly if cookies are disabled.

Third-Party Cookies

Some third-party services integrated into our website (such as analytics providers, mapping services, or payment processors) may use their own cookies. We do not control third-party cookie policies and encourage users to review the privacy settings of those services.

5.Data Security & Protection

We implement industry-standard security measures to protect your data from unauthorized access, loss, or disclosure, including:

• Secure encryption of payment transactions
• Access controls limiting internal access to customer data on a need-to-know basis
• Routine monitoring for security vulnerabilities and cyber threats
• Regular review of data-handling procedures

Despite these measures, no online transmission or storage system is 100% secure. We encourage users to protect their account credentials and notify us immediately of any suspected unauthorized access at info@olympiaairportshuttle.com.

6.Sharing & Disclosure of Information

We may share your personal information in the following limited circumstances:

• With third-party service providers who assist us in delivering our services — such as payment processors, technology providers, and dispatch software providers — bound by confidentiality and data-protection obligations
• With legal authorities if required by law, court order, or to prevent fraud and protect the safety of our users or the public
• With business affiliates or corporate travel programs if your ride was booked through them, for the purpose of completing that booking
• In the event of a business transfer, such as a merger, acquisition, or sale of assets, in which case data may transfer to the acquiring party subject to this Privacy Policy or a successor policy

We do not share data for marketing purposes without your explicit consent.

7.International Data Transfers

Olympia Airport Shuttle & Transportation operates from Olympia, Washington, United States. If you access our services from outside the United States, you acknowledge that your data may be transferred to, processed, and stored in the U.S., where data protection laws may differ from those of your country of residence. By using our services, you consent to this transfer.

8.Your Rights & Choices

Depending on your location and applicable law, you may have the right to:

• Access and review the personal data we have collected about you
• Correct any inaccurate or incomplete information
• Delete your personal data, subject to certain legal exceptions (such as records we must retain for tax, accounting, or legal compliance)
• Opt out of marketing communications at any time
• Withdraw consent previously given, where processing was based on consent
• Lodge a complaint with the appropriate data protection authority

To exercise any of these rights, contact our Privacy Compliance Team at info@olympiaairportshuttle.com. We will respond to verifiable requests within a reasonable timeframe and in accordance with applicable law.

9.Changes to This Privacy Policy

We reserve the right to update this Privacy Policy from time to time to reflect regulatory changes, business practices, or improvements in our privacy practices. Updates will be posted on this page with a revised "Last Updated" date. Continued use of our services after changes are posted constitutes acceptance of the updated policy.

For material changes, we may notify registered users by email or through a notice on our website prior to the change taking effect.

10.Cancellation & Refund Policy

We understand that travel plans may change, and we strive to offer a fair and transparent cancellation policy. The following terms apply to cancellations and refunds:

Cancellation & Refund Eligibility

• Full refund: Customers may cancel their reservation at least 24 hours before the scheduled pickup time to receive a full refund. Cancellations must be made through our website or official mobile app
• Non-refundable booking fees for phone reservations: If a reservation was made by phone, the booking fee is non-refundable even if canceled 24 hours before pickup
• Late cancellations (less than 24 hours): Cancellations made less than 24 hours before the scheduled pickup time will not be refunded
• Same-day bookings (within 24 hours of pickup): Reservations made within 24 hours of the scheduled pickup time are non-refundable
• Reservation abandonment: If a customer fails to appear at the designated pickup location and is unreachable via the "day of travel" contact number provided, the reservation will be considered abandoned and no refund will be issued

How to Cancel a Reservation

• Online: Log in to your account, navigate to your Travel History, and select the reservation you wish to cancel
• Mobile app: Use our mobile app to cancel your booking following the same process as the website
• Customer support: Contact our customer support team if you need assistance. Note that phone cancellations are subject to the non-refundable booking fee policy above

Refund Processing

Approved refunds for eligible cancellations are processed within 24 hours, excluding weekends and federal holidays. Refunds are returned to the original payment method. For any cancellation or refund inquiries, contact our customer support team.

11.Flight Cancellations & Delays

We understand that airline schedules may be subject to delays or cancellations beyond a traveler's control. To accommodate such disruptions while ensuring efficient scheduling, the following policies apply.

Customer Responsibility for Notification

Customers are required to notify us as soon as possible if their flight is delayed or canceled. Failure to communicate airline-related changes in a timely manner may result in reservation abandonment and forfeiture of the fare with no refund.

Impact of Flight Delays & Cancellations on Reservations

• If a flight delay causes a missed pickup, we will attempt to reschedule the ride, subject to chauffeur and vehicle availability
• Customers impacted by flight cancellations may qualify for a refund only if a replacement reservation is made for a later time
• Refunds and rescheduling options are not guaranteed and depend on the severity of the delay and our fleet availability at the time

How to Notify Us of Flight Changes

• Phone: Call customer service at +1 360-944-0606 as soon as you are aware of flight disruptions
• Website or mobile app: Update your travel status through your account to modify or rebook your ride
• Email: If unable to reach us by phone, email info@olympiaairportshuttle.com with your reservation number and updated flight details

12.Tipping Policy

We value the professionalism and dedication of our chauffeurs. Tipping is optional but appreciated as a way to recognize excellent service. Customers have several options for tipping.

Online at Booking

Customers booking through our website or mobile app have the option to add a tip at checkout. A pre-selected tip percentage is suggested, but customers can adjust or remove the tip before completing their purchase.

In-Person Tipping

• In cash, directly to the chauffeur after the ride
• Via credit card if the chauffeur has the capability to process payments

Phone Reservations

Customers booking by phone can choose to tip the chauffeur in cash or via credit card in person at the time of service.

13.Oversized & Extra Luggage Policy

We strive to provide a seamless and comfortable travel experience for all passengers. The following luggage policies apply to all reservations.

Standard Baggage Allowance (Included at No Extra Cost)

• Each passenger is allowed up to one (1) checked bag and one (1) carry-on item free of charge
• Carry-on items must be small enough to fit under the seat or in an overhead compartment

Additional Fees for Oversized & Excess Baggage

Luggage capacities must be adhered to for safety. If uncertain about your luggage, opt for a larger vehicle class — exceeding limits may result in service refusal. For questions or special luggage requests, contact our customer support team before your scheduled ride.

14.SMS / Text Messaging Communications

Opt-In Consent

By using our services, you consent to receive automated SMS messages related to verification, reservations, and transactional updates.

Message Frequency & Content

Customers may receive up to 5 messages per month for:

• Booking confirmations and trip reminders
• Real-time chauffeur status updates
• Important travel notifications or service changes

We do not send promotional messages without explicit consent. Message and data rates may apply.

Opt-Out & Unsubscribe

• To stop receiving SMS messages, reply STOP to any message
• For help or support, reply HELP to any message

For more details, please review this Privacy Policy and our Terms & Conditions.

15.Contact Us

For any questions, concerns, or requests regarding this Privacy Policy or your personal data, please reach out to our Privacy Compliance Team using any of the methods below.